Privacy Statement
Privacy Statement

Privacy Statement

Privacy Statement

This website is maintained by Infrastructure NSW. This Privacy Statement applies to all of the publicly accessible pages on this site located at

Infrastructure NSW does not have any responsibility for the privacy policies or practices of third party sites linked to this site. If you have any questions about Infrastructure NSW's site, the application of this Privacy Statement, or a request for access to information held, please contact:

Right to Information Officer

Infrastructure NSW
Level 12, 19 Martin Place, MLC Centre
Sydney NSW 2000
Ph: (02) 9216 5700

Users of the Infrastructure NSW site are entitled to expect that any information collected as a result of that use will be treated within the terms of Infrastructure NSW's privacy responsibilities and obligations. Infrastructure NSW's privacy practices are regulated by the New South Wales Privacy and Personal Information Protection Act 1998.

Privacy Management Plan

The Privacy Management Plan sets out how Infrastructure NSW collects and manages personal and health information.

What information do we collect?

When you look at the pages on the Infrastructure NSW site, our computers automatically record information that identifies, for each page accessed:

  • the IP (Internet Protocol) address of the machine which has accessed it;
  • your top-level domain name (for example .com, .gov, .au, .uk etc.);
  • the address of your server;
  • the date and time of your visit to the site;
  • the pages accessed and documents downloaded;
  • the previous site visited; and
  • the type of browser and operating system you have used.


'Cookies' are small pieces of text data that a web server can store on, and later retrieve from, a user's computer. They do not personally identify you, but they do identify your browser. Cookies can be either 'persistent' or 'session' based. Persistent cookies are stored on your computer, contain an expiration date, and may be used to track your browsing behaviour upon return to the issuing web site. Session cookies are short-lived, are used only during a browsing session, and expire when you shut down your browser.

The Infrastructure NSW website mainly uses sessional cookies. This information is unable to be retained once the user session has ceased.

The only instances where the Infrastructure NSW website uses persistent cookies are for quick polls or surveys (to prevent users answering the same poll question more than once) or where cookies may be set by external third party services, such as Google Maps and Vimeo.

The cookies on this site do not read the information on your hard drive. They do not make your computer perform any actions or make your computer send information to any other computer via the internet. Infrastructure NSW makes no attempt to associate cookies with users' names or identities. Our server cannot find out your name or email address, or anything about your computer, by using cookies.

How do we use the information collected?

The information collected during each visit is aggregated with similar logged information and published in reports in order for Infrastructure NSW to identify patterns of usage of the site. This will assist us in improving this site and the services offered on it.

Infrastructure NSW will not disclose or publish information that identifies individual machines, or potentially identifies sub-groupings of addresses, without consent or otherwise in accordance with the New South Wales Privacy and Personal Information Protection Act 1998.

What exceptions are there to this rule?

Infrastructure NSW will collect, use and disclose more extensive information than stated above in the following circumstances:

  • unauthorised attempts to access files which are not published Infrastructure NSW pages;
  • unauthorised tampering or interference with files published on the Infrastructure NSW site;
  • unauthorised attempts to index the contents of the Infrastructure NSW site by other sites;
  • attempts to intercept messages of other users of the Infrastructure NSW site;
  • communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed; and
  • attempts to otherwise compromise the security of the web server, breach the laws of the State of New South Wales or Commonwealth of Australia, or interfere with the enjoyment of the Infrastructure NSW site by other users.

Use or access to this site is subject to your acknowledgement and agreement that Infrastructure NSW can make disclosures to relevant authorities where the use of this site raises a suspicion that an offence is being, or has been, committed, or for other law enforcement and related purposes (eg, pursuant to a search warrant).

Is the information stored securely?

Information collected is stored in an appropriately secure format and held by Infrastructure NSW for archival purposes. The information is kept only for as long as is necessary for the purposes for which it was collected.

What will we do with information provided as feedback?

The provision of personal details on feedback is optional. Infrastructure NSW provides feedback facilities on this site to allow users to provide input into the future development of the site and to comment on the provision of service by Infrastructure NSW.

Users provide personal details for the purpose of receiving a reply to their feedback. This information will only be used for the purpose for which it was provided. We will not add your email address or name to any mailing list.

UrbanGrowth NSW may publish aggregated information about feedback on the site, to the extent that it does not identify or cannot be used to identify individual users.

Who else has access to information within the Department?

Access to raw data is restricted to a limited number of officers in Amazon Web Services, our Hosts, and Infrastructure NSW for the purpose of analysis, and to report on the success of the site in meeting Infrastructure NSW's communication and access objectives. 

Do you have access to the information?

Under the Privacy and Personal Information Protection Act 1998, you have the right to access and request the correction of information which Infrastructure NSW holds about you.

If you would like to access information held about you by Amazon Web Services please contact:

Right to Information Officer

Infrastructure NSW
Level 12, 19 Martin Place, MLC Centre
Sydney NSW 2000
Ph: (02) 9216 5700


Will this policy be updated over time?

Due to the developing nature of privacy principles for online communication, this policy may be modified or amended in light of new developments or issues that may arise from time to time. The amended policy will be posted to this site and will operate from the time it is posted.